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The « Logiscope Support Premium service » is proposed by Kalimetrix mainly to customers using a particular configuration of the IBM Rational Logiscope tool suite It includes the following services : - Interface with the IBM Rational support,
- maintenance of extensions acquired : specific rules scripts, report generation "addin", non standard languages analyzers, code-requirements tracking module (DOORS), etc...
PrerequisiteThe « Logiscope Support Premium » service only applies to IBM Rational Logiscope tools covered by an IBM International Passport Advantage contract valid during the complete service period.
Interface with IBM first level supportIn order to relieve the task of your engineers dedicated to Logiscope support, Kalimetrix proposes to take in charge the interface between your company and IBM Rational first level support teams. For example, Kalimetrix will : - register Logiscope defects reports with IBM support,
- assure corrections requests follow up
- provide your teams with the necessary corrections : « Hot-Fix », « Service Pack », ...
- support you for the installation of these corrections and new versions,
- manage licenses migrations : change of server, etc...
You can trust on Kalimetrix expertise and close relations with IBM around Logiscope product to drastically reduce the task of your tool support teams. Maintenance of Logiscope extensions You already acquired or intend to develop various extensions or adaptations of standard Logiscope product ? Kalimetrix, who developed some of these extensions, sometimes as a sub-contractor of IBM France, can ensure their corrective ans evolutive maintenance : - to update a script because of false violations detections
- to reduce a too important number od "false positives" detected by a rule,
- to ensure compatibility with a new version of Logiscope,
- to guarantee consistency after adding new functionalities or extensions to your verification environment.
Material
- Periodical report of your requests follow up
- State of Logiscope settings
- Logiscope « Hot-Fixes », « Service Pack » in the context of the IBM International Passport Advantage contract,
- Logiscope settings references applying to your specific rules scripts.
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